It’s a common complaint that businesses often struggle to find an effective VoIP solution that doesn’t require significant engineering to fit in with their products. Even nowadays, maintaining a VoIP system is often expensive and companies still find it challenging to negotiate Service Level Agreements with vendors. However, thanks to the development of WebRTC, the VoIP industry is changing…for the better.

How WebRTC Will Change the VoIP Industry

What is VoIP Exactly?

VoIP stands for ‘Voice over Internet Protocol’. In a nutshell, it enables users to access a telephone service over the internet rather than using a telephone company. VoIP is typically less expensive than using a traditional phone company although users don’t have access to some common phone services like emergency numbers. While there are many VoIP providers, the technology is still relatively new and ever-improving.

WebRTC Will Offer Companies a More Cost-Effective VoIP Solution

Although VoIP and WebRTC integration is still in relative infancy, one of the biggest benefits that WebRTC offers developers is the ability to integrate VoIP into web-based applications. At the moment, WebRTC doesn’t have any signalling protocol, which means that developers can integrate their own signalling into the open source software and create a fully-integrated VoIP system for a client on their browser.

A browser-based VoIP system offers several advantages to developers, including:

  • Less engineering time during initial VoIP set-up
  • No need for web-sockets
  • No need for WebRTC supported SIP servers.

All these developer benefits will also potentially reduce the cost of setting up a VoIP system for customers and could lower VoIP vendor maintenance fees. An example of a VoIP soft client that makes use of WebRTC is CryptoVoIP, an anti-blocking software that integrates seamlessly with any business infrastructure.

Telecommunication Companies Will Become Relevant Again

The telecoms market is currently undergoing a major change as traditional telephony systems that use Code Division Multiple Access (CDMA) move towards using more efficient VoIP services that use cellular networks like 3G and 4G.

As the telecoms industry progresses from using circuit switched networks to packet switched ones, developers will be able to integrate WebRTC into more telecoms products, thus giving the industry a much needed boost in credibility among the numerous mobile and web applications that are now dominating the industry.

With the rising demand for mobile smart devices, the telecommunications industry is becoming a more competitive marketplace, especially since web-based companies like Google are now in on the act. What WebRTC offers the telecoms industry is the opportunity to compete in a market that will soon become overrun with internet-based providers.

How Netscan Can Help VoIP Developers

As VoIP developers begin using WebRTC’s open source software for building browser-based soft clients, they’ll need to ensure that their customers’ browsers have suitable connectivity. Netscan is a browser-based network diagnostic tool that can help VoIP developers identify user connectivity issues in a matter of seconds.

Netscan provides developers with a clear and accurate indication of a user’s connection type and provides useful measurements of the connection quality. The software can also be used as a troubleshooting tool to identify connectivity issues and provide customers with effective solutions.

A quick scan that lasts a few seconds is all it takes to access a customer’s full diagnostic information, which enables VoIP developers to take action quickly and resolve any issues immediately.

Netscan is a simple JavaScript file that provides VoIP developers with WebRTC network connectivity testing, by embedding the file into their soft client product.

With Netscan, you’ll be able to identify connectivity issues instantly, which in turn will improve your user’s experience and your product’s reputation.

Try our Netscan demo for free today.

While WebRTC won’t replace VoIP infrastructure, the software is already making an impact in the telecoms industry as it offers simpler and more affordable real-time communications options for VoIP developers and their clients.

How do you think WebRTC will change the VoIP industry?